FAQ

What are your store hours?
Monday-Saturday: 10am-6pm
Sunday: 12pm-5pm


What’s your return policy?
All purchases are final sale. Once an item sells the money is available immediately for our consignors to cash out.


When do you take in consignment? 
We take in consignment 7 days a week, Monday - Saturday 10-6pm Sunday 12-5pm


How do I know my items are on the floor?
Each consignor is given their very own account number. The items are put into inventory and you can request an inventory list at anytime. 


How long should I wait to check my account?
You can check your account any time! We recommend waiting at least 2 weeks after dropping off to give your items time to sell. However, you are more than welcome to call at any time to check if items have sold. 732-272-1416


How many items can I drop off?
If you are OK with Drop & Go, you can drop off as many items as you’d like! We’ll take a look at them as soon as we get a chance, and the items our customers are purchasing will be put into your account. If you want your items to be looked at on the spot, giving you back what we cannot, you would need to schedule an appointment. With appointments, we have a 50 item maximum. You can schedule in person, on website or call 732-272-1416.

Do you send checks?
Yes, checks are able to be issued. This will not be done automatically however, a check request must be put in with our staff. When requesting a check, make sure your address is up to date in our system. Our staff will normally double check. 

Where do I drop off?
Just go to the back our building, look for the Consignor drop off door.


Where do I pick up my money?
All cash payouts are done at our processing area where you drop off in the back of the building.


How do I go about consigning furniture? Small home goods?
For any big home goods items (couches, tables, dressers etc.), you must send in a picture to our email: backontheracks@yahoo.com, for approval to be brought into the store. For smaller home goods items you’re able to bring in a maximum of 15 items to be looked through on the spot with an appointment, or as many as you’d like with the drop and go method.


Do you guys offer pick up?
We do offer pick up for furniture items only. We do not pick up clothing from homes. Clothing must be brought into the store yourself. There is a pick fee depending on location.


What is the consignment period?
Our consignment period is 45 days. 

What is the pay cut?
The consignor receives 40% of the selling price of their items. 


What items do you not accept on consignment?
We are a women's, men's, children's, and home goods consignment store. We do not accept:

Clothing Home goods
  • Men’s button ups

  • Real Fur

  • Children’s clothing over size 8

  • Anything that is stained, tarnished, overly worn, or anything with an odor. 

  • Evening wear and formal wear. This includes business suits, dress pants, gowns, button-up shirts, and wedding attire. 

  • Any styles that have not been purchased within the last two years. 

  • Scarves, gloves, hats, glasses, and non name brand sunglasses.

  • Vintage items

  • Lingerie & bathing suits

  • Plain, solid color shirts and camisoles 

  • Children’s used toys or play items

  • Bottoms are generally not a good seller, and our staff tends to be very picky on accepting them 

    • Dishes, glasses, or serving sets/place settings

    • No brass or silver items

    • Cooking ware, silverware, hardware, glassware, stemware or china

    • Items smaller than your hand

    • Linens and fabrics

    • Electronics, appliances, instruments, sporting goods

    • Toys/dolls

    • Unframed art

    • Out of season items

    • Anything in poor condition

    • Sofa-beds, armories, entertainment units, china cabinets

    • Black lacquer/Formica furniture

    • Dated decor

    • Lamps without shades

    • Tables without chairs